Language and Translations

Feature ID: FU-1063

Document Version: 1.0

Date: 23-12-2025

1. Introduction

Unifize’s Language Translations feature allows you to use the platform in the language you are most comfortable with. With support for 27 languages, you can personalize your experience while collaborating with global teams.

Every organization has:

• Primary Language – the default language chosen for the Org.

• Supported Languages – the additional languages that the admin has enabled for users.

• Preferred Language – the language you choose for yourself inside your profile.

As a user, you can select your Preferred Language from the list of languages that your admin has made available. Once selected, the Unifize interface instantly updates to that language.

2.1 Choose Your Preferred Language: You can change the language you see inside Unifize at any time by selecting your Preferred Language.

Steps:

1. Click your Profile Icon in the top-right corner.

2. Select Preferences.

3. Open the Language tab.

Your Preferred Language applies only to your account. Other users continue to see Unifize in their own selected languages.

If you do not choose a Preferred Language:

• Unifize checks your Operating System language.

• If your OS language is enabled for your Org, the interface displays in that language.

• If not, Unifize defaults to the Primary Language of your organization.

This ensures that you always have a consistent and readable language experience.

Once your language is selected, Unifize translates key parts of the platform, including:

• Navigation menus

• Buttons and toolbars

• Dashboard headings

• Custom field names and field descriptions

All translated content is managed by your organization’s admin team to ensure accuracy.

Some parts of the platform always remain in their original language. These are items that are either user-generated or system-defined:

• Chat messages

• Conversation titles

• Uploaded documents and file previews

• Process titles

These elements stay as-is to preserve meaning, regulations, or file accuracy.

Your organization may support any number of the 27 languages available on Unifize.

You will only be able to select from the languages your admin has enabled.

Supported languages include:

English, Chinese, Spanish, Portuguese, Russian, German, Korean, French, Turkish, Vietnamese, Italian, Thai, Burmese, Polish, Dutch, Romanian, Malay, Filipino, Ukrainian, Indonesian, Swahili, Greek, Czech, Hungarian, Serbian, Danish, Klingon.

If you need a language that is not currently available, contact your admin—they control which languages your organization supports.

• You cannot enable new languages for your organization. Only the admin can make additional languages available in the language dropdown.

• You cannot edit or modify any translated text in the interface unless your admin has given you special permissions to access the Translations page.

• You may see some parts of the platform remain in English (or the Org’s Primary Language), because certain elements, such as chat messages, uploaded documents, process titles, and checklist values, are not translated by the system.

• Set your Preferred Language during onboarding to ensure a comfortable and familiar interface from day one.

• If you notice untranslated or unclear text, notify your admin—they manage all translation updates.

• Use the same language across your devices to maintain consistency in your workflow.