'My Conversations' is now 'My Inbox'

We’ve updated terminology across the Unifize platform to make the user experience more intuitive and aligned with how teams use the product. These changes clarify the purpose of key modules and better reflect their functionality.

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What's New?

1. "My Conversations" → My Inbox

Your personal activity feed is now called My Inbox. This view helps you stay on top of tasks, mentions, and action items assigned to you.

2. "Conversations" → Records

We’ve updated the term "Conversations" to Records across multiple areas of the platform. This reflects how teams use Unifize for structured processes, not just chats.

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Where These Changes Apply

You’ll see these updated terms in:

• Sidebar navigation (e.g., “My Conversations” → My Inbox)

• Filters in dashboards and views

• Column headers in process and workflow screens

• Privacy settings, toasts, and record menus

• Workflow template messages

• “Start Conversation” is now Start Related Record

These updates do not impact functionality—only the labels have changed for clarity.

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Why This Change?

We’re evolving the language in Unifize to better represent the value teams get from the platform, managing structured processes with real-time collaboration. These updates make it easier for new users to understand how the platform works at a glance.

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Need Help?

If you have questions or feedback about this change, contact your Customer Success Manager or email [e-mail].