We’ve updated terminology across the Unifize platform to make the user experience more intuitive and aligned with how teams use the product. These changes clarify the purpose of key modules and better reflect their functionality.
Your personal activity feed is now called My Inbox. This view helps you stay on top of tasks, mentions, and action items assigned to you.
We’ve updated the term "Conversations" to Records across multiple areas of the platform. This reflects how teams use Unifize for structured processes, not just chats.
You’ll see these updated terms in:
Sidebar navigation (e.g., “My Conversations” → My Inbox)
Filters in dashboards and views
Column headers in process and workflow screens
Privacy settings, toasts, and record menus
Workflow template messages
“Start Conversation” is now Start Related Record
These updates do not impact functionality—only the labels have changed for clarity.
We’re evolving the language in Unifize to better represent the value teams get from the platform, managing structured processes with real-time collaboration. These updates make it easier for new users to understand how the platform works at a glance.
If you have questions or feedback about this change, contact your Customer Success Manager or email [email protected].
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