# Sending and receiving emails in Unifize

> Share updates with people outside Unifize and have their replies captured directly within your conversations.

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#### ✨ What this does

Lets you send a message from a Unifize conversation to any email address and receive the response directly inside the same thread—without requiring the recipient to log into Unifize.

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#### ✅ When to use it

* You want to involve someone who’s not on Unifize (e.g., supplier, consultant)
* You need an external approval or update tied to a record
* You want full traceability of external communications inside your workflows

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#### 🔄 How it works

#### To send an email:

1. Open any **conversation**
2. Click **+ Add participant**
3. Type the recipient’s **email address**
4. Press **Enter** and assign a role (usually *Viewer*)
5. Type your message and click **Send**

📤 The recipient gets a regular email with your message and a link to respond.

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#### To receive replies:

* The external user replies to the email
* Their response is added **directly to the Unifize conversation**
* Everyone in the thread sees the reply, just like any internal message

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#### ⚠️ Things to keep in mind

* You can only send emails to **one recipient at a time**
* Email replies are **not private**—they appear in the group thread
* External participants can’t log into Unifize unless invited
* You can remove email participants from the thread at any time

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#### 🧠 Pro tips

* Keep your messages focused—external users see the whole conversation
* Use this for one-off updates, document reviews, or supplier clarifications
* Great for auditors or stakeholders who just need visibility on a few records