Fair usage policy

At Unifize, our goal is to provide a robust and scalable platform. This Fair Usage Policy (FUP) aims to ensure optimal performance and availability of our APIs for all users by preventing misuse that could impair the functioning of our systems.

General Usage Guidelines

Efficient Use

Clients are expected to use our APIs responsibly. To maintain system health and fairness, API usage should ideally not exceed five times the transaction volume conducted by users within their organization.

Monitoring

Unifize will actively monitor usage patterns to manage system performance and detect excessive use.

Acceptable Usage Limits

Transaction-Based Limits

The acceptable limit for API transactions is set at up to five times the average number of transactions conducted by users within the same organization. This is to ensure that API usage is proportional and does not overshadow the activities of individual users.

Enforcement Measures

If an integration consistently exceeds this limit, Unifize reserves the right to throttle API usage or reject API calls to preserve system integrity and ensure equal resource distribution.

Prohibited Actions

Excessive Polling

Clients should avoid excessive polling of API endpoints. Implement appropriate caching to reduce the need for frequent calls.

Bulk Requests

Avoid sending large volumes of requests in a short period, as this may negatively impact system performance.

Best Practices

Polling and Caching Strategies

Use intelligent polling intervals and caching to minimize the need for repetitive API calls.

Backoff Mechanisms

Employ exponential backoff strategies when managing API rate limits and handling error responses to avoid overwhelming the system.

Consequences of Non-Compliance

Repeated violations of these transaction volumes may result in temporary restrictions or permanent limits on API access, ensuring fair resource allocation among all users.

Adaptability and Review

This policy is subject to periodic review and adjustment based on business needs and system performance. Significant changes will be communicated to all users to ensure transparency.

Contact and Support

If your integration requires higher transaction volumes or if you have concerns regarding this policy, please reach out to Unifize Support for assistance or to discuss potential custom solutions.