# Deactivating users Remove a user's access to Unifize while preserving their history and contributions. *** ### Why deactivate instead of delete? Deactivating a user: * 🔒 Revokes their access to the platform * 🧾 Retains all historical actions (conversations, approvals, records) * 🧠 Prevents data gaps or orphaned records > 🚫 Unifize does not support user deletion—for auditability and traceability. *** ### How to deactivate a user 1. Go to the **Contacts** page 2. Find the user you want to deactivate 3. Click on their name to **view their profile** 4. In the profile popup, click **“DISABLE \[user name]”**
Once disabled, the user will immediately lose access and stop receiving notifications. *** ### What happens after deactivation? * ✅ User status will change to **Inactive** in Contacts * ✅ They stay linked to all past actions (no loss of history) * ❌ Cannot be invited to new conversations or records * ✅ Can be reactivated at any time with a single click *** ### How to reactivate a user 1. Go to the **Contacts** page 2. Search or scroll to find the **Inactive** user 3. Click their name to view their profile 4. Click **“ENABLE \[user name]”** to restore their access Their previous role and group assignments are preserved unless manually changed. *** ### Best practices * Deactivate users immediately when they leave the organization or no longer need access * Don’t reuse email addresses—simply reactivate the original user instead * Review active users quarterly to ensure access control is current --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.unifize.com/user-guide/user-and-role-management/deactivating-users.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.