Managing user language preferences at scale

Unifize supports language personalization at the user level, allowing each team member to work in their preferred language. For large, distributed teams, admins may need to manage language preferences at scale to ensure smooth onboarding, compliance, and localized user experience.

This guide outlines best practices and tools for configuring and managing user language settings across your organization.

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Understanding Language Preference Behavior

Each user in Unifize can select a Preferred Language in their Profile → Preferences → Language tab.

• If no language is selected, Unifize defaults to the user’s Operating System language (if supported by the Org).

• If the OS language is not supported, Unifize defaults to the Org’s Primary Language.

• The Preferred Language only affects the user’s interface, not others in the Org.

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Options for Managing at Scale

While language selection is a user-level setting, admins can influence and streamline adoption using the following approaches:

1. Communicate Language Availability

Ensure users know their language is supported:

• Include information in onboarding materials

• Send an in-app announcement or email (see templates in Release Notes)

• Direct users to update their preferred language

✅ Tip: Use a checklist item in onboarding processes prompting users to set their preferred language.

2. Pre-Onboarding Configuration

If you're onboarding new users in bulk:

• Set expectations that language defaults to Primary Language

• Create a role-based language support guide by region or team

• Include step-by-step instructions for users in welcome emails

3. Role-Based Support Materials

Prepare and assign localized onboarding guides and training assets for each Supported Language.

Examples:

• PDF user guides in French, Spanish, German, etc.

• In-app checklist with language-specific instructions

• Video tutorials aligned to language preference

4. Monitor Usage and Gaps (Admin Best Practices)

Currently, language preferences are not visible to other users or admins via UI, but here’s how to assess adoption:

• Use feedback surveys or internal audits to understand user experience in supported regions

• Cross-reference login locations with supported language usage

• Track which users engage with the Translation Editor or report untranslated elements

💡 Consider assigning a language admin or regional champion for large organizations.

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Limitations

• Language preference is user-specific and cannot be enforced Org-wide.

• Admins cannot change another user's preferred language directly.

• Some content (e.g., conversations, chat, uploaded files) remains in original language.

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Conclusion

Managing user language preferences at scale is key to delivering a seamless experience in multilingual organizations. While each user controls their own settings, admins play a vital role in communicating availability, supporting localized materials, and monitoring adoption.